Last updated on Mar 10 2025

The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery.

However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged.

The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Apnaworld Avenue (OPC) Pvt. Ltd reserves the right to accept the cancellation of any order. Apnaworld Avenue (OPC) Pvt. Ltd also reserves the right to waive off or modify the time window or cancellation fee from time to time.

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 7-10 business days for any cancellations. You can track the status of your refund on the Order Details page/section.

Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform's push notifications or other communication methods as outlined within these Terms or as determined by the Company.

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you.

All products listed under a particular category may not have the same returns policy.

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy.

General Rules for a successful Return

1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
3. Demographic information such as postcode, preferences and interests, if required
4. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable
5. For products where installation is provided by Apnaworld Avenue service partners, do not open the product packaging by yourself. Apnaworld Avenue authorised personnel shall help in unboxing and installation of the product.
6. For Furniture, any product-related issues will be checked by authorised service personnel and attempted to be resolved by replacing the faulty/ defective part of the product.
7. Apnaworld Avenue holds the right to restrict the number of returns created per order unit, post the evaluation of the product/order defect is undertaken by Apnaworld Avenue authorized representative.
8. No Return, Replace and Refund categories – Foods ,Diaper,bottle nipple,female urination device,women intimate care,teether soother,nipple puller,sanitary pad pantyliner ,condom,toothbrush,tampon,dental floss stick,toilet brush,cleaning glove ,boxer,trunk,sock,panty.